Terms and conditions

Mobile Banking Terms & Conditions

Applicability of Terms and Conditions

These terms and conditions explain the rights and obligations pertaining to the Mobile Banking Service and information that the Customer may use or request from the Bank or that the Bank may provide to the Customer through the Mobile Banking Service.
The Bank reserves the right to add, amend, revise, change or cancel any of these terms and conditions and also reserves the right to modify any features of any products or services offered by the Bank.
By using mobile banking, the customer thereby agrees to these terms and conditions which form the contract between the customer and the bank.

General Business Rules Governing Mobile Banking

The following business rule will apply to the facility being offered by the Bank.

The mobile banking will be available to customers having a running Savings/ Current/ Over Draft account with the Bank.
Entering wrong MPIN/TPIN exceeds three attempts will block the mobile banking services for 24 Hours.
Customer can access Mobile Banking application through single devices by providing credentials like MPIN or Finger Print/Face recognition.
Any change in the business rules of any of the processes will be notified on Bank’s website www.nainitalbank.co.in, which will be construed as sufficient notice to the Customer.
The Bank may terminate or suspend the services under the mobile banking without prior notice if the customer has violated the terms and conditions laid down by the Bank or on the death of the customer when brought to the notice of the Bank.
Customer should exit the application immediately after completing their banking transaction to prevent any accidental misuse.
Bank reserve the right to reject a customer application for mobile banking without assigning any reasons

Eligibility

The following types of accounts are eligible for the Mobile Banking facility.

Savings Bank
Current Account
Overdraft (Staff OD, OD against own deposit)

Mode of operation for the accounts should be Individual/Self, Either or Survivor, sole Proprietor and Former Survivor.
Existing Accounts should have satisfactory operations.
Account/s should be fully KYC compliant.
Newly opened accounts, depending upon the customer consent.
Mobile banking will be applicable only for the preferred mobile number

Acceptance of Terms and Conditions

On the terms and conditions hereinafter provided, the Bank offers the Mobile Banking Service to the Customer.
The Customer unconditionally accepts these terms and conditions applicable to such Account and the services relating thereto and shall always be bound by and abide with them and their amendments from time to time.
These terms and conditions are in addition to and not in substitution / derogation of the general business terms and conditions; the wealth management terms and conditions; and such other terms as may be prescribed by the Bank from time to time in relation to the Services.
These terms and conditions made by the Bank and accepted by the Customer shall form the contract between the Customer.
These terms and conditions shall be in addition to and not in derogation of other terms and conditions relating to any Account or Service of the Customer and / or the respective product provided by the Bank unless otherwise specifically stated.
To access the Mobile Banking Service, the Customer is required to download the Application on their mobile phone owned by the Customer provided such mobile phone is compatible with the Application.
In order to transact under the Mobile Banking Service, there are transaction data verification / re-authentication requirements for the Customer.
The Customer must strictly adhere to privacy procedures to ensure safe keeping of the log in credentials.

Usage of Facility

By accepting the terms and conditions on the mobile phone while registering for the Mobile Banking Service, the Customer:

Agrees to use the Mobile Banking Service for financial and non-financial transactions offered by the Bank from time to time.
Irrevocably authorizes the Bank to debit the Accounts which have been enabled for Mobile Banking Service for all transactions / services undertaken by using MPIN/TPIN.
Authorizes the Bank to map the account number, CIF ID and Mobile Phone Number for the smooth operation of Mobile Banking Service offered by Bank and to preserve the mapping record in its own server or server of any other third party and to use such data at its discretion for providing / enhancing further banking / technology products that it may offer.
Confirms to the acceptance of the terms and condition of the Mobile Banking Service offered by the Bank.
Agrees that the Mobile Banking Service will enable him / her /other to transact using MPIN/TPIN within the limit prescribed by the Bank and will be deemed as bonafide transaction.
Agrees that the transactions originated using the mobile phones are non-retractable as these are instantaneous / real time.
Understands and explicitly agrees that the Bank has the absolute and unfettered right to revise the prescribed ceilings from time to time which will be binding upon him / her.
Agrees to use the facility on a mobile phone properly and validly registered in his / her name only with the Mobile Service Provider and undertakes to use the facility only through mobile number which has been given to register for the facility.
Agrees that the Bank is authenticating the Customer by his mobile phone number and MPIN/TPIN provided by the Customer and that such authentication would be sufficient for protection of the customer transactions. The customer is solely responsible for maintenance of the secrecy and confidentiality of the MPIN/TPIN without any liability to the Bank. The Bank at its discretion may adopt other authentication of electronic records and the same will be acceptable and binding on the customer.

Miscellaneous

Customer shall be required to acquaint himself/herself with the process for using the facility and that he/she shall be responsible for any error made while using the facility.
Bank reserves the right to decide what services may be offered. Additions/deletions to the services offered under the facility are at its sole discretion.
The instructions of the Customer shall be effected only after authentication under his/her MPIN/TPIN or through any other mode of verification as may be stipulated at the discretion of the Bank.
While it shall be the endeavor of the Bank to carry out the instructions received from the Customers promptly, it shall not be responsible for the delay / failure in carrying out the instructions due to any reasons whatsoever including failure of operational system or due to any requirement of Law. The Customer expressly authorizes the Bank to access his/her account information required for offering the services under the facility and also to share the information regarding his/ her accounts with the service provider/ third party as may be required to provide the services under the facility.
The transactional details will be recorded by the Bank and these records will be regarded as conclusive proof of the authenticity and accuracy of transactions.
Customer hereby authorizes the Bank or its agents to send promotional messages including the products of the Bank, greetings or any other messages the Bank may consider from time to time.
Customer understands that the Bank may send rejection or cannot process the request messages for the service request(s) sent by the Customer which could not be executed for any reason.
Bank shall make all reasonable efforts to ensure that the customer information is kept confidential but shall not be responsible for any inadvertent divulgence or leakage of Customer information for reasons beyond its control or by action of any third party.
Customer expressly authorizes the Bank to carry out all requests/ transactions purporting to have been received from his/ her mobile phone and authenticated with his/ her MPIN/TPIN. All payment transactions, initiated from the customer’s mobile phone using his/her MPIN/TPIN, will be treated bonafide expressly authorizing the Bank to make the payment.
It is the responsibility of the Customer to advise the Bank of any change in his mobile number or loss/ theft of mobile phone by adopting the procedure laid down by the Bank for the purpose.
Telecom Service provider of the customer may levy charges for each SMS /GPRS and the Bank is not liable for any dispute that may arise between telecom service provider and the Customer.

Accuracy of Information

It is the responsibility of the Customer to provide correct information to the Bank through the use of the facility or any other method. In case of any discrepancy in information, the Customer understands that the Bank will not be in any way responsible for action taken based on the information. Bank will endeavor to correct the error promptly wherever possible on a best effort basis, if the customer reports such error in information.
Customer understands that the Bank will try, to the best of its ability and effort, to provide accurate information and shall not hold the Bank responsible for any errors or omissions that may occur due to reasons beyond the control of the Bank.
Customer accepts that the Bank shall not be responsible for any errors which may occur in spite of the steps taken by the Bank to ensure the accuracy of the information and shall not have any claim against the Bank in the event of any loss/damage suffered as a consequence of an inaccurate information provided by the Bank.

Responsibilities and Obligations of the Customer

The Customer shall act in good faith, exercise reasonable care and diligence in keeping the MPIN/TPIN and all other personal and confidential information in secrecy. At no time and under no circumstances shall the Customer disclose the MPIN/TPIN and related details to any other person or permit the information to come into the possession or control of any other person.
The Customer confirms that all persons whose personal or other data is transmitted, processed or otherwise handled, have consented to such transmission, processing or other handling under these terms and conditions in accordance with the extant laws, or the Customer shall obtain their consent prior to any such transmission, processing or other handling.
The Customer will be responsible for all transactions, including fraudulent / erroneous transactions made through its mobile phone, SIM card and MPIN/TPIN, regardless of whether such transactions are in fact entered into or authorized by him / her. The Customer will be responsible for the loss / damage, if any suffered.
The customer shall take all steps possible to ensure that his/ her mobile phone is not shared with anyone and shall take immediate action to de-register from mobile banking as per procedure laid down in case of misuse / theft / loss of the mobile phone or SIM card.
It will be the responsibility of the Customer to notify the Bank immediately if he / she suspects the misuse of the MPIN/TPIN. He / she will also immediately initiate the necessary steps to change his MPIN/TPIN.
The Customer shall be liable and responsible for all legal compliance and adherence of all commercial terms and conditions in respect of the mobile connection / SIM card / mobile phone through which the Mobile Banking Service is availed and the Bank does not accept / acknowledge any responsibility in this regard.
The Customer shall keep himself / herself updated with regard to any information / modification relating to the services offered under the Mobile Banking Service which would be published on the Website and sent to the Customer for acceptance in case of a change.
The Customers shall keep the MPIN/TPIN confidential and not disclose MPIN, TPIN, OTP to anyone, by any means, even to bank officials or not record them in a way that would compromise the security of the services.
Customers should immediately request the bank for de-registration in case their mobile phone is lost or Contact Toll free number/branch.
Bank shall not accept any stop payment instructions, once the transaction amount and the beneficiary account are keyed in and authorized by the customer.
The customer shall be liable for all loss on breach of the Terms and Conditions contained herein or contributed or caused the loss by negligent actions or a failure to advise the Bank immediately about any unauthorized access in the Account.
The Customer is advised to protect their mobiles from viruses/malwares and other damaging applications by installing latest security software
The Customer is advised to not respond to any phishing mail, SMS, phone calls (pretending to be from Bank, contact/call centre of bank, RBI etc.) asking for personal details.
When Customer Changes Mobile Phone Number which is not active for a long time, customer shall take immediate action to deregister from mobile banking.
Customer will use offered facility using the MPIN/TPIN in accordance with the procedure as laid down by the Bank from time to time.
It will be the responsibility of the Customer to notify the Bank immediately if he/ she suspect the misuse of the MPIN/TPIN. He/ She will also immediately initiate the necessary steps to change his/her MPIN/TPIN.
If the Mobile Phone Number or SIM is lost, the user must immediately take action to deregister from the facility.

Indemnity

In consideration of the Bank providing the facility, the Customer agrees to indemnify and hold the Bank harmless against all actions, claims, demands proceedings, loss, damages, costs, charges and expenses which the Bank may at any time incur, sustain, suffer or be put to as a consequence of or arising out of or in connection with any services provided to the Customer pursuant hereto. The Customer shall indemnify the Bank for unauthorized access by any third party to any information/instructions/triggers given by the Customer or breach of confidentiality.

Note: The Nainital Bank never asks for bank account details for any purpose through phone call/email/SMS. The Bank urges all its customers not to respond to such phone calls/emails/SMS and not to share their banking details with anyone for any purpose. Never share your debit/credit card CVV/PIN number with anyone.